On online courses (live classes in virtual classrooms)
Can lessons be booked at different times or should they be same time on days picked?
Our calendar gives you an overview of available lesson slots. You can pick and choose as you wish.
If times and days are different does that mean a different teacher will be assigned?
No, we will make sure that you work with one teacher no matter on which days and times you have selected your lessons.
Do we have a choice as to what teacher we want?
As with our residential individual courses, you should indicate in the signup form for which main purpose you are learning Russian and you should also indicate your individual needs in the notes section of that form. This will be taken into account when we assign you a teacher.
What if I am not happy with one teacher and want to change?
All our teachers in the virtual classroom have been properly trained for distance learning. However – if you want to change, we will assign you a different teacher.
Can a lesson booked be postponed if other commitments prevent me from joining the lesson? Will a credit be issued?
If you let us know at least 24 hours prior to your planned lesson in writing to email@example.com, your lesson will not be lost and we will issue a credit.
I prefer to pay with a wire transfer. Can you issue an invoice with your IBAN credentials?
Yes, in that case we will credit the amount of booked lessons as soon as we receive your payment.
Are certificates issued, as in your residential courses?
Yes, we issue the same certificates, which you will receive in the form of a signed and stamped PDF. On request we will airmail you the original certificate.
Are you only going to have the current times that you show? Is there a possibility of having lessons at different times or at weekends?
On request yes. Please send your preferences to firstname.lastname@example.org.